Return & Refund Policy

Last Updated: 13th June 2020

We accept refunds and exchanges.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

In order to start the returns process please use the contact us page or email info@designerhandmade.co.uk. Please be sure to include your order number to help us locate your order.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit/debit card or original method of payment. Please note that refunds can take up to 14 days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please get in touch using the contact us page or by emailing info@designerhandmade.co.uk.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please get in touch using the contact us page or by emailing info@designerhandmade.co.uk.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We reccomend that you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.